Shipping policy
Shipping & Delivery Policy
Delivery Areas Kenoaks currently delivers within Nigeria. Delivery availability and timelines may vary by location.
Delivery Timelines
- Lagos: 1–3 business days
- Other states: 3–7 business days
- Timelines are estimates and may be affected by public holidays, traffic, or other unforeseen circumstances.
Delivery Fees Delivery fees are calculated based on your location and the size/weight of the product ordered. Fees will be displayed at checkout before payment is confirmed.
Large Appliance Delivery For large items such as refrigerators, air conditioners, chest freezers, and televisions, our delivery team will contact you to schedule a convenient delivery window. Please ensure someone is available at the delivery address to receive the item.
Installation Where installation is included in your purchase (as stated on the product page), our technician will carry out installation at the time of delivery or at a separately scheduled appointment.
Order Tracking Once your order is dispatched, you will be notified with delivery details. For updates, please contact us through our website.
Failed Delivery If delivery is unsuccessful due to an incorrect address or no one being available to receive the item, a redelivery fee may apply.
Damaged in Transit If your item arrives visibly damaged, please refuse delivery and contact us immediately. Do not sign for a damaged item without noting the damage.